Thanks for all your help. As a US customer finding Kuppersbusch parts is impossible. My repairman tried but could find parts anywhere. Point to Places was easy to deal with and save me from an expensive replacement for my over. Cheers! Garry H. Chicago, IL
Great, prompt and efficient service from Gill. Once again delighted, many thanks!
We have 5 Kuppersbusch appliances, installed now for over. Given that we had many problems during the warranty period, we have been very concerned that Kuppersbusch closed their UK office. I tried several places to find a replacement oven door seal, none could even identify our model number. Then I got in touch with Gill - hey presto! She very quickly identified the part, quoted a price and placed the order. I was amazed, in 4 days I had the part, sent from Germany. Very impressive and a great relief.
Gill has provided an excellent service, initially installing a new fridge - into a difficult-to-access basement - and then sourcing and fitting parts that we broke.
I manage many properties and only wish all our appliances were Kuppersbusch. Over the years Gill has helped me out with replacement parts and replacement appliances; nothing is too much trouble. It is so refreshing to have such professional and friendly service. Thank you very much!
Absolutely excellent service from Gill and the team from start to finish. Having been told by other suppliers that the parts wouldn't be available and I'd need a new oven, Gill sourced them very quickly and all arrangements were very simple. The two engineers were excellent, and the job was done in minimal time. Thoroughly recommended.
The service was fantastic. Very careful and diligent and helpful.
Excellent service from order through to installation. Always communicative so that we knew exactly when our goods would arrive; the installation was completed on time and with an obsession to detail! Thank you!
First class service from start to finish. Very thorough and thoughtful approach from ordering and whilst fitting.
Fitting was carried out efficiently, nearly with the least disruption possible. Couldn't be more pleased with the service.
Gill and her husband Pete provided us with an excellent service. From placing the order to installing the equipment, we received a prompt, efficient and very timely service. Would thoroughly recommend their company.
Gill has provided a great service from start to finish and the copper kuppersbush products look amazing.
We bought our apartment last year, and it is filled with Kuppersbusch appliances. 3 stoves, 2 refrigerators, dishwashers and range tops. I love the appliances and when one of our ovens was having problems I looked all over New York to find someone who would service it. I was so glad to have found Gill - he was great, responsive and easy to work with with pictures, model numbers and some descriptions he was able to find the parts we needed and send them. We got the parts shipped from Germany via DHL and unfortunately we had it done over Christmas so it took a little longer than expected. Gill was really helpful throughout the process and I'm so relieved we now have a reliable place to go to continue servicing our appliances.
We live in the U.S. and Kuppersbusch stopped doing business here about 5 years ago. We have 4 of their appliances in our kitchen (2 ovens, 2 stovetops). I reached out to the Kuppersbusch website and was directed to Gill at Point to Places in the UK. He was extremely helpful in helping us find the right parts for our oven after I described the problem to him. (For anyone who has an oven that leaks water on the floor or has excess condensation around the door, it is likely that the door failed and needs to be replaced. Since replacing the inner door, the problem has resolved). All of our communication was via email, but he responds so quickly that it felt like we were having a conversation. We confirmed the parts needed via diagrams that Gill provided after I provided pictures of our oven and the model number tag. Gill told me the price. I was hoping not to pay tax via V.A.T, but we still had to. He did not accept credit cards, but I found a website called TransferWise (no financial incentive or affiliation) which was incredibly easy to use. Gill just had to provide essentially a routing code and after setting up the order, the money arrived in about 3-4 business days. The package was shipped from Germany via DHL and arrived about 7-9 days later. It would have arrived sooner, but DHL handed the package off to our US postal service, which added another 3 days because of a delay with them. The parts were packaged well and were intact. It was fairly straight forward to replace the inner door, but Gill could have walked me through it if I had any questions. I am most relieved to know that if we have any issues with the other 3 Kuppersbusch appliances in the future, I can turn to Gill and figure out which part needs to be replaced. I would certainly do business with him again!
Gill was really helpful when we had a disaster in the kitchen resulting in a smashed oven door. Email contact was efficient and speedy and the two gentlemen who came to deliver and replace the glass were great. Highly recommended for great service - no complaints at all
1st class service for info and delivery for cooker door hinges just before christmas
A really excellent service.
I had the misfortune to have an old Kuppersbusch fridge malfunction. Point to Point immediately responded to my email request for help - even though this was over a weekend - and speedily arranged an engineers visit. Sadly it was not fixable but Point to Point were able to source an equivalent new model and fit it within a week or so. The whole process was refreshingly efficient and straightforward. and communication throughout was speedy and extremely courteous. I would have no hesitation in using Point to Point again, and wholeheartedly recommending them to others .
We had to use Point To Places in the last few months for a couple of service calls. Their staff were excellent - courteous, efficient, knew the Kuppersbusch equipment intimately, and on time. The technicians came from Luton and they had the spare parts available, unlike other local resources that would have to wait 2-3 for the parts. They even reset the time clock after replacing a heating element in a cooker!
Great service, constant communication throughout the ordering and delivery process and effortless fitting. We could not be more delighted
Excellent communication and courteous service throughout. Were able to replace a faulty grill element and our Kuppersbusch oven fully functioning again. The service engineers were very tidy and efficient. Many thanks.
Catastrophe in the kitchen just before Christmas, prompt helpful contact from Gill and matter sorted in really quick time. Excellent job, hob now looks as good as new.
Thanks to everyone there.
Great team! Quick and really pleasant to deal with. Thanks for your service in fixing our oven.
Gill and her team were recommended to me direct from Kuppersbuch in Germany. All emails were answered swiftly and the appliance arrived exactly when predicted. The installation team were very prompt arriving and so polite and amazingly tidy, I would not hesitate to recommend them! A*
Gill and her team were extremely professional and also very speedy in sourcing and installing a new Kuppersbusch fridge freezer. I had no problems and highly recommend them.
Oven door glass broke. Emailed Kuppersbusch directly in Germany and they recommended I contact Point To Places. They have been extremely helpful, efficient and responded promptly to my emails. My replacement door glass was ordered on Wednesday and arrived Friday afternoon! Certainly no hesitation in using their services again. A*****
After trying several other service engineers with broken appointments and lack of response to phone calls, I nearly gave up on my oven with the broken thermostat. However all was not lost, I was saved from a Christmas with no oven!!
I found Point to Point.
Excellent in all respects - extremely prompt in returning emails, and ordering parts. Quick and efficient replacement and service engineer, absolutely on time. A+